Frequently asked questions

You can start from a product in the catalogue, an idea or an open brief. Tell us what the merchandise is for, who will receive it, the quantity, preferred sizes or colours, your budget, target date, delivery address and available artwork. We then check what is feasible and prepare a suitable proposal.

Mention any essential requirements from the start, such as the destination country, food contact, use by children or another specific use. This helps us check the necessary product specifications before quoting.

Yes. If you have not yet chosen products, send us the goal: welcome pack, client gift, trade show, internal event, launch or branded collection. We can guide you towards a coherent selection based on budget, expected finish, quantities and the date you have in mind.

Today Merch works with professional organisations: businesses, associations, employee representative bodies, public-sector organisations, and marketing, HR, procurement or events teams. Our catalogue and support are designed for business projects handled through a quote. The website does not offer a shopping journey for private individuals.

Prepare the number of kits, recipients, any sizes, desired products, cards or inserts, packaging style and target date. If you need kits ready to hand to each person, specify their contents and how they should be grouped, for example by size or recipient.

We review the assembly and packing options for your project. The products, packaging, kit preparation and any shipping need to be detailed in the quote so you know exactly what is planned.

Describe the items you would like to include before sending them to us: cards, flyers, products or other inserts, with their dimensions, quantities and packaging. We check whether they are suitable for the kit, along with receiving arrangements, assembly and any costs.

Once agreed, supplied items must be suitable, safe and properly packed. If you also want branding applied to a product you supply, mention that separately: including an item in a kit does not confirm that it can be customised.

Start with the product page information: material, origin, certification or environmental benefit when shown. If a criterion matters for your project, mention it in the brief. We then check the available evidence and include it in the proposal when it is confirmed.

Yes. Sending a quote request does not trigger any payment and does not commit you to ordering. It simply gives us the information needed to review your project, check products, quantities, branding and possible timings, then come back with a clear proposal.

The final quote should let you decide without grey areas. It states the selected products, quantities, variants, branding, options, price, any additional costs, the target date or period and the validity period. You can also read the terms before accepting.

By default, a quote is valid for fifteen calendar days from the date it is issued, unless the quote states a different period. This protects the project against changes in stock, supplier prices or transport costs. After that period, we can simply check and update the proposal.

Your project becomes an order when you accept the quote and Today Merch confirms the order in writing. The mock-up or artwork approval then validates the technical finish before production, when it is planned. The two steps are connected, but they do not serve the same purpose.

No payment is requested when you send a quote request. Payment terms are stated in the proposal or confirmation: deposit if planned, balance, due date and payment method. We wait for the project essentials, such as usable files or required artwork approval, before launching production.

Yes. You can compare several products, ranges or ideas in one request. Share the expected quantity for each reference, desired variants, overall budget and intended use. We can then help you choose the most coherent option in terms of price, finish and feasibility.

Displayed prices are unit prices excluding tax. They help you compare products and prepare your project. The final quote then states the total, any applicable taxes where needed, selected options and any separate costs such as transport or packaging.

On relevant standard products, the displayed price covers the product customised in one position, using the technique and format planned for that page. It does not mean that every technique, area or colour setup is included. “Product only” pages clearly separate the item from customisation, which is then reviewed in the quote.

Some items may be added to the quote depending on your request: transport, a second branding position, a larger area, a more technical branding method, packaging, storage or a specific logistics operation. We detail these items so you know what is included, what is optional and what truly serves the project.

The unit price often changes with quantity because some costs are spread differently depending on volume. The product, branding, technical costs and production constraints all matter. If your quantity falls between two tiers, include it in your request: we will check the most suitable price.

Once the quote is accepted and the order is confirmed, the quote becomes the commercial reference for the project. A price change can only come from a requested change, incorrect initial information, a new applicable tax or cost, or written agreement between you and Today Merch.

Yes. You can share a total budget or a budget per person, along with the number of recipients and whether the amount includes or excludes tax. For a kit, also specify what the budget should cover: products, customisation, packaging, assembly and delivery.

This helps us suggest a selection and balance quantities, products and options. The quote then details the agreed items and their cost.

The minimum quantity depends on the product, branding and sometimes supplier packaging. Product pages show the available tiers from the applicable minimum. If you have a precise quantity in mind, even if it differs from the grid, include it in your quote request.

Yes. You can request a quantity that does not exactly match the displayed tiers. We then check availability, packaging, branding and the possible price. This is common when adapting a project to a real list of employees, clients or guests.

You can split an order across sizes, colours or variants when the product and stock allow it. The total quantity must meet the applicable minimum, and some variants may have their own requirements. Send us the desired split so we can check it.

For clothing, consult the size guide for the specific item when available, then ask your team to confirm their sizes. Fits and measurements can vary between styles. If you are unsure, ask us for the available measurements or about a sample before finalising the size breakdown and starting customisation.

The planned quantity is the one stated in the quote. If a difference becomes unavoidable during the project, we inform you and look for a suitable solution: delivery of the balance, credit, refund for missing units or another option depending on the case. Nothing should be imposed without discussion.

It is possible on some products, but not across the whole catalogue. The minimum depends on the item, supplier and branding technique. If you need a small run, share your target volume: we will guide you towards the most realistic products.

Yes, until the quote is accepted, you can request a correction or a new quantity. After acceptance, tell us as quickly as possible what you would like to change. We will check the impact on price, stock, branding and timing.

The techniques depend on the product: material, shape, available area, logo colours and desired finish. Depending on the item, we can review embroidery, screen printing, printing, pad printing or engraving. We guide you towards the most suitable technique, then state it in the proposal.

The right position depends on the available area, logo readability, product use and technique. When the configurator offers positions, they are a starting point. We then check whether the finish will be clean and may recommend another placement.

A vector file is best: AI, EPS, SVG or a PDF containing vector artwork. If you do not have one, send your best PNG or JPG, in high resolution if possible. We check whether it is suitable for the requested branding. Work such as vectorisation or artwork adaptation may require an additional quote if it is not already included.

You can attach several files or share a link to your artwork folder in the request. Include your brand guidelines and specify which logo goes on each product or position. Make sure the link is accessible so we can review the right files.

Mention this in your request, with the product you have in mind, the quantity and the text that will vary. We check whether the item and branding technique allow individual names, then specify the required files, cost and timing in the quote.

If this option is agreed, prepare a checked list with the exact spelling of each name and its matching size or variant where needed. We agree with you what must be approved before production; share only the information needed for the order.

Yes, if the product and technique allow it. A second position needs a separate check: available area, visual coherence, feasibility, price and timing. Add it to your brief or quote request, and we will tell you which option is most reliable.

Yes. You must be allowed to use the logos, text, images, slogans, fonts or trade marks you send us. We use them to review, adapt and produce your project. If an element seems unusable, incomplete or risky, we let you know.

Artwork approval is the mock-up reviewed before production. It lets you check the visible elements: product, logo position, approximate dimensions, text, spelling, visual, colour reference and branding technique. This is the step where the final appearance is secured.

When artwork approval is planned, we do not launch the related customisation before written approval. This avoids producing with the wrong logo version, wrong position or visible error. Late approval may move the schedule, because production waits for your agreement.

Yes. You can request adjustments to the mock-up before approval. Two reasonable correction rounds are planned unless the quote says otherwise. If the request significantly changes the product, technique, logo or creative direction, we may need to review the price or timing.

You can request a sample, particularly to check material, colour, feel or fit. Specify what you need: a blank sample lets you examine the item without your branding; a customised sample also lets you assess the planned branding, if producing one is feasible.

A digital mock-up or artwork proof is used to approve the artwork presented to you; it does not replace a physical product. Sample availability, timing and costs are confirmed in the quote. Any refund or deduction from the order must be expressly agreed.

The colour seen on screen is a guide, but it does not always reproduce the final result exactly. Material, light, screen settings and branding technique can affect perception. If an exact colour is essential, tell us: we will review the best way to secure it.

Before approving, take time to check the logo, position, dimensions, text, spelling, colour references and product variant. If several people need to review it, do so before approval. Once the artwork is accepted, production follows that version.

Lead times vary depending on the product, stock, quantity, branding, received files, mock-up approval and transport. We confirm the schedule in the proposal. If your date is linked to an event, mention it from the start so we can review feasibility.

We can review a fixed deadline, but it must be clearly approved in the proposal. Give us the context: event, trade show, onboarding, address, handover date and desired safety margin. We will tell you whether the schedule is realistic or whether the product should be adjusted.

Transport is not included by default in the displayed product price. It depends on volume, weight, address, service level and sometimes insurance or paperwork. We show it separately in the proposal so the full budget is easy to read.

The address helps us estimate transport, schedule and logistics constraints correctly. Delivery to an office, warehouse, event or multiple sites is not prepared in the same way. If the address changes after the quote, we will need to check the impact on cost and timing.

Yes, international delivery can be reviewed depending on the product, destination and applicable rules. Costs, taxes, documents, insurance and responsibilities may vary by country. Share the exact destination from the brief stage so we can check whether shipping is possible and under which conditions.

Yes, we can review delivery to several addresses or recipients. Send the number of addresses, countries, quantities per location, packaging constraints and available data. We can then price the organisation, transport and tracking required.

Include quantities, destinations and your preferred schedule in the brief, for example for several events or new starters joining throughout the year. We check whether staggered deliveries are feasible and whether storage is needed between shipments.

If this arrangement is agreed, the quote or an appendix specifies the duration, storage conditions, shipment preparation, costs and agreed timings. Storage is a separate service that must be expressly accepted; it is not automatically included in an order.

After submission, we review your request: products, quantities, logo, date constraints, availability and options. If something is missing, we come back with a question. Otherwise, we prepare a proposal or a better-suited alternative for the brief.

We check availability when preparing the quote. If a product, colour or size is no longer available, we tell you and may suggest an alternative. Nothing important, such as material, colour, brand or price, should change without your agreement.

Contact us as soon as possible to request a change or cancellation. We check the status of your order, any products already sourced and production already under way. We then confirm in writing what is still possible, including any costs or changes to the timeline.

Contact us quickly through the contact page with the project reference, photos, the number of affected parcels and any reservations noted at delivery. These details help us identify the shipment, the relevant batch and the best next step.

Contact the team with clear photos, the project reference, the affected product and, if possible, the approved artwork. We will compare the result with the approved elements and the product constraints. Depending on the case, we will review the most suitable solution.

Yes, you can request a reorder using a previous reference, quote, logo or artwork approval. This helps us move faster. We still check stock, prices, variants, materials and lead times again, because they may have changed.

Follow the label, product instructions and any care guidance specific to the branding. Precautions depend on the material and technique: advice for embroidered clothing may not apply to a print, bottle or mug.

Before washing or using a tumble dryer or dishwasher, check that this is permitted for the customised item. If the instructions are missing or unclear, contact us with the product reference or order number so we can check the available guidance. You can then share it with the recipients.