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Today Merch adviser online Thomas, apparel and customization Nina, project advisor
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How to create your merch in 4 steps

A simple journey supported by our merch experts, from product selection to delivery.
  1. Step 1

    Configure your product

    Select the color, quantity and branding zones. Add your logo or creative instructions.
  2. Step 2

    Approve the quote

    An expert reviews your request, confirms the best technique and prepares the next project steps with you.
  3. Step 3

    Approve the prototype

    We prepare a prototype or final mockup. You adjust the last details before production starts.
  4. Step 4

    Receive your merch

    After approval, we launch production, check the finishes and organize delivery to the requested address.

FAQ

Have more questions? Feel free to write to us or call us at 01 85 13 44 26.

Displayed prices are unit prices excluding VAT for the H2O product only, with no automatic quantity discounts. Customization, shipping, packaging, storage and any other options are priced separately and then confirmed in the quote.

The minimum order quantity is 15 units. The configurator starts at 15 and lets you enter any custom quantity of 15 or more. No automatic price tiers or quantity discounts apply to these products; customization and delivery options are confirmed in the quote.

Yes, where the product and available stock allow it, you can split the order across several colors, sizes or variants. The total quantity must meet the applicable minimum, and some variants may have pack-size or availability constraints. Include the breakdown in your request so our team can confirm it before preparing the quote.

The branding methods and positions shown in the configurator are suitable for this product. Our team reviews your selection and may recommend another method depending on the material, available area, logo colors and desired result. Any second position, large-area or non-standard branding is priced separately in the quote.

A vector file in AI, EPS, SVG or PDF format is ideal for a sharp result. If you do not have one, send the best available high-resolution PNG or JPG, preferably with a transparent background. Our team checks every file and will let you know if any adaptation is required.

Yes. The quote request is free and non-binding, and no payment is required when you submit it. After reviewing your configuration, an expert will send a proposal confirming the price, lead times and any options. The project starts only after you accept the quote and approve the elements required for production.

Yes, you will receive an artwork proof or digital mock-up before production starts. You can review the position, dimensions and colors, and request adjustments within the product’s technical constraints. Production begins only after your approval.

Yes, we can send a complimentary sample so you can check the material, color and finish before production. If you need a branded sample, we will confirm feasibility, lead time and any branding costs in advance. Request it in your brief or ask an expert.

The indicative H2O production lead time is 9 business days after quote approval, stock availability and artwork proof approval. Delivery then depends on destination, transport and any logistics options. If you have a fixed deadline, include it in your request: our team will check feasibility.